Refund policy

Return and Refund Policy

100% Customer Satisfaction

At AMS Splints, we are committed to providing high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we're here to help.

Returns

You may request a return within 7 days of receiving your order.

To begin a return, please contact our customer support team with your order number and the reason for your return. Once your request is approved, we will provide instructions for returning your item.

Return Eligibility

To be eligible for a return, the item must:

Be unused and in its original condition.
Be returned in its original packaging.
Include all accessories and supplied components.
Be accompanied by proof of purchase or your order confirmation.

Returns sent without prior authorization may not be accepted.

Refunds

After receiving and inspecting your returned item, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method within 7–14 business days, depending on your bank or payment provider.

Shipping charges are non-refundable unless the return is due to a damaged, defective, or incorrect item.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with your order number and clear photos of the product and packaging. We will arrange a replacement or refund as quickly as possible.

Non-Returnable Items

For hygiene and safety reasons, products that have been used, damaged after delivery, or returned without their original packaging may not be eligible for a refund.

Customized or special-order products are also non-returnable unless they are defective or damaged upon arrival.